To Our Customers,
Our thoughts are with those who have been affected by COVID-19. As our own community and those around the world are struggling with Coronavirus (COVID-19), we are closely monitoring updates and recommendations from the CDC and our local health officials. We know you rely on us when emergencies happen and, as always, we want to be here for you. While the risk is currently low for a majority of people, we have taken increased steps to ensure we can continue to serve you while protecting your health and the health of our technicians.
Enhanced Technician Protocol and Safety Measures
• Laney's technicians wear one-time-use disposable shoe covers and gloves; they are also taking precautions to clean tools and equipment.
• Technicians, as well as our office staff, have been briefed on safety practices within our customers' homes and on CDC's recommendations for how we interact with one another.
• Our employees are closely monitoring their own health. To date, there have been no reported cases of an employee exhibiting symptoms related to COVID-19. In the event there is any individual who is presenting symptoms or fear they may have been exposed, they will be tested and self-quarantined.
• We have the ability to transition our office workers to a remote work model to limit any risk of exposure.
• If we don't shake your hand, we mean no offense. We just want to minimize the spread of germs to keep everyone healthy.
• On all HVAC calls, and at no additional cost to you, we will quickly check the condition of your filter and happily answer any questions you may have on additional measures you can take to improve the quality of your indoor air.
• Our office doors will be locked. Employee-access only. To set up appointments, please call 218-847-1309.
Your Home Hygiene
Home hygiene is always a top priority. It's important to follow advice from the local health authorities and maintain good airflow in your home. You can practice good home hygiene by:
• Disinfecting and cleaning surfaces frequently. Ensuring your home's vents and filters are clean - central heating and cooling systems ventilate the air in our homes to protect our health.
• Improving indoor air quality with products that can filter very small particles, kill germs, and control humidity. This includes products such as high-efficiency filter systems, air purification systems, humidifiers, and dehumidifiers.
Our top priority is your health and safety, and we will continue to be here to assist you. We also ask that if you have been exhibiting any symptoms related to COVID-19, and you have recently had service from Laney's, to please call us so that we can help ensure the health and safety of our team members and other customers.
Scott Wenner
General Manager of Laney’s at the Lakes